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Q: My corporate online banking login password is locked, what should I do? A: If you input the wrong online banking login password three times in a row, the login password will be locked immediately and will be automatically unlocked half an hour later. You can not log in to the enterprise version again before unlocking. Q: What should I do if I forget my login password? A: If you are the administrator of our bank's enterprise online banking, you can go through the procedures of resetting the login password of online banking at the account opening outlets with the application form with the reserved seal of the enterprise and your valid ID card. If you are the operator of our bank's enterprise online banking, the enterprise online banking administrator can reset the login password of online banking through the "online banking management operator management" transaction, which will take effect after being authorized. Q: How to modify the login password of enterprise online banking? A: You can modify the login password in the following two ways:      (1) log in to the enterprise online banking, and use "online banking management - login password modification" to modify it  (2) you can modify it at the opening branch with the application form with the reserved seal of the enterprise and your valid ID card. Q: What is the login password of enterprise online banking? A: The login password is the password you need to enter when you log in to our online banking enterprise edition. If you successfully log in to our enterprise online banking, you can enjoy convenient and safe banking services. Q: Mobile phone dynamic verification code, why can't I receive it all the 16:56:08 A: Mobile phone dynamic verification code: no need for customers to apply separately, customers only need to reserve mobile phone number. If it hasn't been received, it is recommended to replace the mobile phone for testing, so as to check whether the mobile phone has problems. If you still can't receive the replacement mobile phone, you can consult through our customer service hotline. If your mobile phone number has been changed, you can go to any branch of our bank with your valid ID card to modify your mobile phone number. Q: My query password is locked. What should I do? A: If you enter the wrong query password three times when you log in to our online banking, the query password will be locked immediately. You can unlock at any branch of our bank through telephone banking 961200 / 4001961200 or with your valid ID card. Q: What should I do if I forget to check my password? A: If you forget to check the password, you can go through the password reset procedures at the account opening outlets through our telephone banking or with your valid ID card. Q: How to modify the query password? A: You can modify the query password in the following four ways:  (1) log in to personal online banking and use "online banking management - query password modification" to modify it  (2) through telephone banking 961200 or 4001961200 (Nationwide), select self-service or manual service to modify the query password. (3) Modify the query password through our self-service terminal. (4) Bring your valid ID card to any branch of our bank for modification and inquirypassword. Q: What is the query password? A: Individual customers can log in to online banking, telephone banking, self-service terminals and other self-service platforms as long as they apply for the query password. Individual customers can also register by themselves through the bank's portal, or apply for a password through telephone banking, self-service terminals and business counters. ? ?        Q: I have entered my user name, query / login password and additional code correctly. Why can't I log in to online banking? A: If the input is correct, please check whether there are the following possibilities:       1) our bank's online banking is in maintenance time, and you may not be able to log in for a short time;       2) you may have installed McAfee, rising, Kaspersky, security guard 360, kV Series and other anti-virus software You can turn off the anti-virus software temporarily and enable it after you log in to online banking;        3) it may be caused by the security settings of the computer browser. In this case, you need to reset the Internet Options of the web page. The specific steps are as follows:      (1) select the Internet option in the tools menu of the web page            (2) in the Internet Options dialog box, select "trusted site" | "site" |             (3) in the trusted site dialog box, enter our website address in the blank column under "add the site to the zone", and click“Click OK after adding. Q: Why can't I enter a password on the login page? A: In order to improve the security of our bank's online banking login, we have added a security control to the password input box. Customers must install the security control before entering the password. In addition, our bank's online banking has supported a number of mainstream browsers (IE6, IE7, IE8, IE9, roam, TT, 360, Sogou). There may be a lag in development. Please report to our customer service hotline for your understanding. 
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